Bernafon’s Privacy Notice

When you use our services, you’re trusting us with your information. We understand this is a serious responsibility and work hard to protect your information.

This Privacy Notice is meant to help you understand what information we collect, why we collect it, and how you can have the control over your information, including the option to delete it.

This is the Privacy Notice for our website bernafon.com, our social media channels, and associated apps. Some of our services have their own notices. You can find these below.

Read our Privacy Notice    Read our Social Media Privacy Notice

Read our Bernafon App Privacy Notice    Read our Soundgate app Privacy Notice

Read our EasyControl-A app Privacy Notice 

Privacy Notice for Bernafon AG

1. INTRODUCTION

At Bernafon AG, we respect and protect the privacy of our users, and we are dedicated to being as transparent as possible regarding the use of your personal data.

This Privacy Notice explains how we collect and use your personal data. In this Privacy Notice, “we”, “us” and “our” mean Bernafon AG.

We may change this Privacy Notice from time to time, so please check back when you use our services to make sure that you have seen the most recent version.

2. WHO WE ARE

This website is owned and operated by Bernafon AG, and Bernafon AG is the data controller of the personal data collected through the website and other means.

If you have any questions about this Privacy Notice, or you would like to exercise your rights, you can contact us by using the contact points below.

Bernafon AG
Morgenstrasse 131
CH-3018 Bern
Switzerland
Tel: +41 31 998 15 15
E-mail: privacy@demant.com

3. PERSONAL DATA WE COLLECT AND USE

We collect your personal data:

  • When you make enquiries or book an appointment through our website form, take our online hearing test, purchase products from us through our website, register for an account on our website, request marketing material or sign up to receive our newsletter.
  • When you visit our website and cookies are placed on your computer. Please see our cookie policy  for further information.
  • When you email, call or write to us, visit our branches or provide us with information in any other way, including by interacting with us via social media such as Facebook and Twitter.
  • When a relative or friend gives us information about you during discussions about this person’s hearing, or where an individual has indicated that he or she would like you to accompany them to a hearing assessment, hearing aid fitting or service appointment.

We process the following types of personal data:

  • Your name, title, postal address, telephone number and email address, and, if you make a purchase with us, credit or debit card details.
  • Information about your use of our call centers and your branch visits.
  • Information you provide to us during communications you have with us, whether by email, post, telephone, in person or through our website, for example comments or queries about the products and services we provide.
  • If you register for a hearing test with us, give us information about your hearing or purchase one of our hearing aids, you might give us sensitive information about your health. This could include, for example, whether you currently use a hearing aid and, if so, what type of hearing aid, information about your hearing condition and, where appropriate, your family history. We will only collect and use sensitive information about your health with your explicit consent.

We will do our best to ensure that the personal data we process about you is correct. We will also make sure to update your personal data continually. As our services depend on your correct and updated personal data, we kindly ask you to inform us if there are any relevant changes regarding your personal data. You may use our contact information above to notify us of any changes.

4. WHY DO WE COLLECT AND USE YOUR PERSONAL DATA AND WHAT IS OUR LEGAL BASIS FOR DOING SO?

We use your personal data for the following purposes:

  • To process and respond to requests, enquiries and complaints received from you, in accordance with our legitimate interest to provide our customers with a responsive service.
  • To provide services and products requested and/or purchased by you and to communicate with you about such services and/or products. We do this as necessary in order to carry out a contract with you and in accordance with our legitimate interest to operate a business which offers products and services related to hearing health care.
  • To update our records and for audit purposes, in accordance with our legitimate interest to do so and/or when required by legislation.
  • To prevent or detect fraud and to establish, exercise or defend legal claims, in accordance with our legitimate interest to do so.
  • Where legally required or where it is in our legitimate interests to do so, to comply with requests from law enforcement and regulatory authorities.
  • To analyze trends and profiles, for our legitimate interest to aim to enhance, modify, personalize and improve our services and communications for the benefit of our customers.
  • To carry out customer satisfaction research, for our legitimate interest to aim to enhance, modify, personalize and improve our services and communications for the benefit of our customers.
  • To recommend products and services we think you will be interested in. We do this in accordance with our legitimate interest to carry out direct marketing to our customers and, where we use your health data or electronic methods such as email, only with your explicit consent.

5. HOW WE SHARE YOUR PERSONAL DATA

We will not rent, sell or otherwise share or disclose your personal data, except as described herein or otherwise stated at the time the data is collected.

We may share your personal data with affiliated companies within the William Demant Group in order to deliver, enhance and develop our products and services. Please refer to the organisational chart in our latest annual report to see which companies are part of the William Demant Group. You can find our latest annual report at www.demant.com.

We may share your personal data with our service providers for tasks such as:

  • assisting us with administering or troubleshooting our website;
  • assisting us with the supply or design of our products or with our business administration;
  • assisting us with our marketing campaigns;
  • operating our call centers; or
  • providing us with electronic or physical storage services or systems.

We will share your information in these circumstances only if it is necessary in order for our service providers to perform the service for us. These service providers are not authorized to keep or use your personal data for any other purposes, and they will always be under an obligation to keep your personal data safe and confidential.

We may disclose your personal data to selected third parties such as law enforcement agencies, regulatory authorities and our professional advisors if we are under a duty to do so in order to comply with any legal obligation, or if it is in our legitimate interests, or in order to enforce or apply our website Terms of Use or other related contracts with you or your company.

6. TRANSFER OF DATA TO THIRD COUNTRIES

In order to deliver our products and services to you, we may share your personal data with affiliated companies in the William Demant Group located outside the EU/EEA.

If we process your personal data outside the EU/EEA, we will implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the relevant Data Protection laws, including ensuring the protection of the rights of the data subject. The transfer of personal data is based on the EU Commission’s standard contractual clauses, which the EU Commission finds provide adequate guarantees for the protection of privacy, basic rights and liberties, as well as for exercising the associated rights.

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep your personal data for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. We will delete your personal data when it is no longer required in relation to the purpose for our collection, processing and storage of your personal data. We will store personal data that we are obliged to keep in accordance with the law.

If you would like more detailed information about our retention policy, please contact us by using the contact points above.

8. SECURITY

We have put in place appropriate technical and organizational measures to protect your personal data against unintended loss or amendment, against unauthorized disclosure and against access by unauthorized persons.

Should a breach of security occur, we will inform you as soon as possible if the breach may result in high risk to your rights, for example identity theft, discrimination of you, loss of reputation or other significant inconvenience.

9. YOUR PRIVACY RIGHTS

You have the right, at any time, to request information about the personal data we are processing about you, where the data is collected from, and what we are using it for. You also have the right to know how long we will keep your personal data and who we share your data with. If you request, we can give you details (and a copy) of the personal data we hold about you. Your access can be restricted to ensure other people’s privacy protection, trade secrets and intellectual property rights. You may also have the right to data portability. If you think the personal data we are processing about you is inaccurate or incomplete, you have the right to request correction. Please contact us and let us know how to rectify your information.

In some instances, we are obliged to delete your personal data. This might be the case if you withdraw your consent. If you believe that our retention of your personal data is no longer necessary in accordance to the purpose for which we collected it, you are entitled to request its deletion. You can also contact us if you believe that your personal data is being processed contrary to applicable law or other legal obligations.

When you make a request to have your personal data rectified or erased, we will investigate whether the conditions are fulfilled. If so, we will carry out the amendments or deletion as soon as possible.

You have the right to object to our processing of your personal data. You can also object to our use of your personal data for marketing purposes. You can contact us at the contact points outlined at the top of the Privacy Notice if you want to submit an objection. If your objection is justified, we will ensure the termination of the processing of your personal data.

10. RIGHT TO LODGE A COMPLAINT

If you have a concern in relation to how we use your data, please let us know, and we will reply to your queries and, if necessary, take steps to ensure our practices are consistent with our obligations. If you are still not satisfied with the way we use your data, you have the right to lodge a complaint with the relevant national data protection authority. In Switzerland, the relevant data protection authority is the Federal Data Protection and Information Commissioner. You can contact at Office of the Federal Data Protection and Information Commissioner FDPIC, Feldeggweg 1, CH - 3003 Bern, Telephon: +41 58 462 43 95.

11. CHILDREN’S PRIVACY

We provide solutions for children, but this website is not intended or designed to collect personal data about children under the age of 13. We do not intentionally collect personal data from any person we know to be under the age of 13.

12. THIRD-PARTY WEBSITES

This website may contain links to websites of other companies and organizations. This Privacy Notice does not apply to such third-party sites, and we suggest that you contact those third-party sites directly for information on their data collection and distribution policies.

13. CHANGES TO THE PRIVACY NOTICE

We may update this notice from time to time by publishing a new version on our website. Where relevant, possible and appropriate, you will be notified by email.

This Privacy Notice was updated on June 8, 2018.

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Privacy Notice for Bernafon AG’s processing of personal data on social media platforms


1. INTRODUCTION

At Bernafon AG, we respect and protect the privacy of our users, and we are dedicated to being as transparent as possible regarding the use of your personal data.

This Privacy Notice explains how Bernafon AG processes your personal data in connection with your interaction with Bernafon AG as a data controller by use of different social media platforms, such as Facebook, Twitter, YouTube and LinkedIn.

In this Privacy Notice, "we", "us" and "our" mean Bernafon AG.

We may change this Privacy Notice from time to time, so please check back when you use our services to make sure that you have seen the most recent version.

2. WHO WE ARE

If you have any questions about this Privacy Notice, or you would like to exercise your rights, you can contact us by using the contact points below.

Bernafon AG
Morgenstrasse 131
CH-3018 Bern
Switzerland
Tel: +41 31 998 15 15
Email: privacy@demant.com

3. PERSONAL DATA WE COLLECT AND USE

We may process the following types of personal data:

  • Information about you, such as your name, email, age, gender, country, job title, current and former employer, education background, profile picture, interests, your friend list/connections/followers etc., and other publicly available information, provided that you have published all this information on your social media profile or posted it on one of Bernafon AG social media pages.
  • Other information you provide to us by posting on Bernafon AG social media page, including your comments and/or likes to our posts and pictures or direct messages you send to us via Bernafon AG social media platforms.

In addition to the above, the different social media platforms collect personal data concerning you through your use of these social media platforms and through the use of cookies and similar technologies, including cookies collected via the social media tools, such as Facebook Insights, Facebook Pixel, etc.

In some cases, for instance, in relation to our Facebook page, Bernafon AG acts as joint controller together with Facebook in relation to the processing of your personal data. Thus, we recommend that you read Facebook's privacy notice to understand how Facebook processes your personal data.

We generally refer to the different social media platforms' privacy notices for more information about their processing of your personal data. Below you will find a listing of the social media platforms that Bernafon AG uses and a reference to their privacy notices.

 

4. WHY DO WE COLLECT AND USE YOUR PERSONAL DATA AND WHAT IS OUR LEGAL BASIS FOR DOING SO

We use your personal data for the following purposes:

  • To understand the audience to our social media channels by getting to know the demographic, preferences and interests which enables us to provide relevant information.
  • To analyze trends and profiles to enhance, modify, personalize and improve our services and communications for the benefit of our audience.
  • To process and respond to requests and enquiries received from you.
  • To carry out market surveys to enhance, modify, personalize and improve our services and communications for the benefit of our users through Bernafon AG social media pages on Facebook, LinkedIn, Twitter and YouTube.
  • To recommend products and services we think you will be interested in, we carry out direct marketing to our customers and/or potential customers. However, if we use electronic methods, such as email or direct messaging through our social media pages, for instance, via Facebook and/or Instagram, to send direct marketing to you, we will only do so if it is permitted under the applicable rules on direct marketing.

The legal basis for collecting and processing your personal data via Bernafon AG different social media pages is our legitimate interest as described above in accordance with EU General Data Protection Regulation (“GDPR”) art. 6(1)(f). Our legitimate interests are under these circumstances regarded to override your interests.

5. HOW WE SHARE YOUR PERSONAL DATA

We will not pass, sell or otherwise share or disclose your personal data, except as described herein or otherwise stated at the time the personal data is collected.

As mentioned under section 3, we may act as joint data controller in relation to the processing of your personal data via our social media pages together with the specific provider of the social media, for instance, Facebook Inc. or Facebook Ireland Ltd. This means that we are jointly responsibly for processing of your personal data. We have inserted a reference to Facebook’s privacy notice in section 3.

We may share your personal data with affiliated companies within the Demant Group in order to deliver, enhance and develop our products and services. Please refer to the organizational chart in our latest annual report to see which companies form part of the Demant Group. You can find our latest annual report at www.demant.com.

  • assisting us with administering or troubleshooting our website;
  • assisting us with the supply or design of our products or with our business administration;
  • assisting us with our marketing campaigns, for instance, via Facebook Custom Audiences and Facebook Lookalikes;
  • providing us with electronic or physical storage services or systems.

We will only share your information under these circumstances, if it is necessary in order for our service providers to perform the specific service for us. These service providers are not authorized to keep or use your personal data for any other purposes, and they will always be under an obligation to keep your personal data safe and confidential.

We may disclose your personal data to selected third parties, such as law enforcement agencies, regulatory authorities and our professional advisors if we are under a duty to do so in order to comply with any legal obligation, or if it is in our legitimate interests, or in order to enforce or apply our website Terms of Use or other related contracts with you or your company.

6. TRANSFER OF DATA TO THIRD COUNTRIES

In order to deliver our products and services to you, we may share your personal data with affiliated companies in the Demant Group located outside the EU/EEA and non-affiliated companies, such as service providers or business partners located outside the EU/EEA provided this is considered necessary in relation to a particular data processing activity or performance of the service.

If your personal data are transferred outside the EU/EEA, we will implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the relevant data protection laws including ensuring the protection of the rights of the data subject. Where necessary, we have entered into the EU Commission’s standard contractual clauses with the recipient of the personal data. The EU Commission finds these clauses to provide adequate guarantees for the protection of privacy, basic rights and liberties, as well as for exercising the associated rights.

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA

We will keep your personal data for as long as necessary for legitimate legal or business reasons, including to comply with any regulatory obligations.

We will delete your personal data, when it is no longer required in relation to the purpose for our collection, processing and storage of your personal data. We will also store personal data that we are obliged to keep in accordance with the law.

If you have commented on any of our posts on social media platforms, such comments will be deleted at the time when the post in question is deleted. We may, however, choose to delete specific comments at an earlier point in time. You may also at any time choose to delete your own comment.

Information that is collected via social media platforms for a specific purpose, for instance, a targeted marketing campaign, will be deleted 1 year after the specific processing activity is carried out. Certain data may be retained up to 2 years after the specific campaign for documentation purposes.

If you would like more detailed information about our retention policy, please contact us by using the contact points in section 2 above.

8. YOUR PRIVACY RIGHTS

Pursuant to the GDPR, as a result of our processing of your personal data, you may exercise a number of rights. They are:

  • The right to access to your personal data
  • The right to have us rectify (correct) your personal data
  • The right to have us delete your personal data
  • The right to restrict our processing of your personal data
  • The right to data portability
  • The right to object to our processing

These rights may, however, be subject to conditions and/or exemptions, e.g. to ensure other people’s privacy, trade secrets, intellectual property rights or to comply with a legal obligation.

If you would like to exercise one or more of your rights, please contact us by using the contact points in section 2 above.

9. RIGHT TO LODGE A COMPLAINT

If you have a concern in relation to how we use your data, please let us know, and we will reply to your queries and, if necessary, take steps to ensure our practices are consistent with our obligations. If you are still not satisfied with the way we use your data, you have the right to lodge a complaint with the relevant national data protection authority. In Switzerland, the relevant data protection authority is «Eidgenössische Datenschutz- und Öffentlichkeitsbeauftragte (EDÖB)». You can contact Eidg. Datenschutz- und Öffentlichkeitsbeauftragter, Feldeggweg 1, 3003 Bern, +41 58 462 43 95.

10. CHILDREN’S PRIVACY

We provide solutions for children but our social media pages on Facebook, Twitter, YouTube and LinkedIn are not intended or designed to collect personal data about children under the age of 16. We do not intentionally collect personal data from any person we know to be under the age of 16.

11. THIRD PARTY LINKS

Beranfon AG social media pages on Facebook, Twitter, YouTube and/or LinkedIn may contain links to websites of other companies and organizations. This Privacy Notice does not apply to such third-party sites, and we suggest that you contact those third-party sites directly for information on their data collection and distribution policies.

12. CHANGES TO THE PRIVACY NOTICE

We may update this Privacy Notice from time to time by publishing a new version on our website www.bernafon.com and different social media pages on Facebook, Twitter, YouTube and/or LinkedIn.

This Privacy Notice was updated on April 1, 2020

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Terms of Use and Privacy Notice

This document was last updated on the 10th of October 2022.

Privacy Notice

The following Privacy Notice is valid for:

  • Bernafon App
  • RemoteLink 2

 

When this Privacy Notice mentions App(s), it refers to one of these 2 previously listed Apps.

This Terms of Use and Privacy Notice explains how we collect and use your personal data when you use the App and the terms for your use of the App.

The App has been created to provide you with the possibility of controlling and personalizing your hearing experience directly from your smartphone. It enables you to separately adjust the volume of your hearing aids, change programs, or control the sound you stream to your hearing aids.

The App includes a feature designed for remote communication between you and your hearing care professional. This feature allows you to have online follow-up appointments with your hearing care professional and to get your hearing aid settings adjusted from the comfort of your own home.

 

WHO WE ARE

Demant Enterprise A/S acts as data controller and is responsible for the collection and use of your personal data in the App as described in this Privacy Notice.

If you have any requests or questions related to our use of your personal data, please contact us by using the contact points below:

Demant Enterprise A/S
Kongebakken 9
DK-2765 Smørum
Denmark
E-mail: privacy@demant.com

In this privacy notice, “we”, “us” and “our” refer to Demant Enterprise A/S.

 

PERSONAL DATA WE COLLECT AND USE

Using the App without signing in with an account
If you use the App without signing in with an account, we will not collect any personal data about you. If you give us your permission to log anonymous data, we will collect general information and aggregated anonymous data, including generic information about your hearing aids (firmware version, brand, model, style, number of programs), generic information about your mobile device (operating system version, device model), information about features that are used, how often they are used and for how long they are being used, and technical log information. The data we collect is completely anonymous and cannot in any way be used to identify you as an individual. The data is used in aggregated form to tell us about how the features in the App are used, for instance about when a feature is typically activated, and how extensively the feature is used. You can deactivate anonymous data logging at any time in the app settings.

Using the App signing in with an account
We only process personal data about you, which is relevant and sufficient for the purposes defined below. This means that we do not use your personal data more extensively than necessary for the specific purpose.

Account creation: When using the App, you can choose to set up an account. This account can be created through the App. Account registration requires you to submit your e-mail address and a password of your own choice. When your register with your account and start using the App, we collect the following types of information:

  • Your user ID and email address for authentication purposes. We keep your account data as long as your account exists.


We process your personal data on the basis of necessity for the performance of a contract, cf. GDPR art. 6 (1) (b).

Remote fitting session: When you activate the Remote Fitting feature, the following types of information will be processed during your remote visit, to enable the remote session with your hearing care professional:

  • Your audiogram, serial number and settings of your hearing instruments and any chat messages exchanged between you and your hearing care professional during the remote fitting session. We use this data to enable the remote fitting session. We only keep the data during the remote fitting session. However, if the remote fitting session is interrupted, we will keep the data for up to 24 hours to be able to restore the session.
  • Technical data related to the remote fitting session. We use this data for service and troubleshooting purposes, and we keep the data for 90 days after the remote fitting session.
  • Audio and video data transmitted between you and your hearing care professional during the remote session. We use this data to provide communication between you and your hearing care professional. This data is live streamed, and we do not keep the data after the remote session.


When you activate the feature, we collect information relating to your use of hearing aids. As the use of hearing aids may reflect health information, we will only process your personal data as described above with your explicit consent, cf. GDPR art. 9 (2) (a).

Your consent is voluntary, and you can withdraw your consent at any time in the “My profile” section in the App. You can also withdraw your consent by contacting us using the contact information outlined at the top of the document. Please note, that if you withdraw your consent, you are no longer able to use the Remote Fitting feature in the App, since we are not able to provide you with this functionality of the App without collecting your personal data. You can also easily stop all collection of information in the App by uninstalling the App. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. Please note, that we are not automatically informed when you uninstall the App. Accordingly, we continue to process personal data concerning you until inactivity will result in deletion of inactive accounts, or if you contact us and object to the processing.

Newsletters: When you sign up for our newsletters, we use your email and first and last name (optional) to send you relevant information and offers regarding our products and services. We only use electronic methods such as e-mail, if you have given your explicit permission to receive marketing communication.

We process your personal data on the basis of our legitimate interest to send you marketing communication, which you have expressed an interest in, cf. GDPR art. 6 (1) (f).

Find my Hearing Aids
The App uses location data on your mobile device to enable the feature Find my Hearing Aid in the App. The device collects location data even when the App is closed or not in use. This way, you can find your hearing aids on a map with the last known location when the App was active and paired with the hearing aids. We do not have any access to this data, which is collected directly on your device. You can remove the permission for the device to collect location data in the device settings.

 

HOW WE SHARE YOUR PERSONAL DATA

We may share your personal data with other companies within the Demant Group to operate the App, to deliver and improve our products and services and for research purposes. Please refer to the organizational chart in our latest annual report to see which companies are part of the Demant Group. You can find our latest annual report at www.demant.com.

We may also share your personal data with service providers, who perform services and functions related to the App on our behalf. Any such service providers will not be authorized to use your personal data for any other purposes, and they will always be under a strict obligation to keep your personal data safe and confidential.

We only use service providers that give sufficient guarantees to implement appropriate technical and organizational measures that meet the requirements of the relevant data protection laws, including ensuring the protection of your data privacy rights.

We use Microsoft’s Azure cloud services and the personal data we collect are transferred to and stored in Microsoft’s data centres located in the EU & US. Any transfer of data from EU countries to Microsoft’s data centres in US are governed by the EU Commission’s Standard Contractual Clauses. You can read more about Microsoft’services and regulatory compliance here: https://www.microsoft.com/en/trust-center/privacy.

If we transfer your personal data to an affiliated Demant company or a service provider located in a jurisdiction outside EU/EEA or the European Commission-approved countries providing ‘adequate’ data protection, we will always ensure that adequate safeguards are taken to ensure data protection, e.g. by way of the EU Commission’s Standard Contractual Clauses.

 

HOW LONG WE KEEP YOUR PERSONAL DATA

We will process and keep your personal data for as long as it is legitimate and necessary for the purposes for which your data were originally collected, and for as long as it is permitted or required under applicable law.

We will delete your data:

  • If you withdraw your consent in the App or
  • If you have not been actively using the App for 3 years.

 

YOUR PRIVACY RIGHTS

Under the GDPR and as a result of our processing of your personal data, you may exercise certain privacy rights.
These are:

  • The right to access your personal data
  • The right to have us rectify (correct) your personal data
  • The right to have us delete your personal data
  • The right to restrict our processing of your personal data
  • The right to data portability
  • The right to object to our processing


Your privacy rights may be subject to conditions and/ or exemptions, e.g. ensuring other people´s privacy, protection of trade secrets and intellectual property rights or compliance with legal obligations.

If you want to exercise your rights, you can contact us at the contact points listed above.

If you are not satisfied with the way we use your personal data, you have the right to file a complaint with the relevant national data protection authority. In Denmark, the relevant data protection authority is Datatilsynet (tel: +45 3319 3200 / e-mail: dt@datatilsynet.dk). Alternatively, you may contact the relevant data protection authority in your country of residence or work.

We restrict the use of the App to individuals aged 18 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 18.


TERMS OF USE

Right of use
Demant grants you a non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use and only on devices as permitted by the applicable platform terms and in accordance with this Privacy Notice. All other rights in the Services are reserved by Demant.

For free and “As Is”
The App is made available for your use for free. The information contained in and functionalities available via the App are provided “as is” and the manufacturer offers no warranties of merchantability or fitness for a particular purpose.

Relevant devices
The App is designed to be used with wireless hearing aids. The App sends and receives signals from the hearing aids via selected mobile devices for which the App has been developed. Notifications of application updates on your device should not be disabled, and it is recommended that the user installs all updates to ensure that the App will function correctly and will be kept up to date. The App must only be used with devices for which it is intended. The App specifications will state device and/or operating system requirements. We cannot guarantee that your specific device is able to download and run the App irrespective of fulfilling the general requirements stated. Such malfunctions may be caused by circumstances outside our control.

Limitation of liability
We strive to keep the Service accessible 24/7. Yet the Service can be inaccessible in situations, which can be due to safety or maintenance reasons, unstable network connection, failure in communication links or hardware. We execute backups on a regular basis, but cannot guarantee that there will be no data loss. To the fullest extent permitted by law, Demant shall not be liable for damages resulting from use of the App, including direct, indirect, incidental, consequential, punitive, specific or other damages, lost opportunities, lost profit or any other loss or damages of any kind.

Breach of terms
In the event of your breach of these terms we will be entitled to terminate the use license immediately.

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EasyControl-A app: Terms of Use and Privacy Notice

At Bernafon we respect and protect your privacy


The Privacy Notice below describes how and why we collect information about you as a user. The Privacy Notice applies only to information gathered on the mentioned app.

Download the Privacy Notice as pdf file:

EasyControl-A app Privacy Notice

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SoundGate App: Privacy Notice

The Privacy Notice below describes how and why we collect information about you as a user. The Privacy Notice applies only to information gathered on the mentioned app.

Download the SoundGate Privacy Notice as PDF file:

Privacy Notice SoundGate App PDF